Lycos Asset Management (“we/us”) respects the privacy of its clients and treats their personal information with utmost confidentiality. In accordance with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA) and applicable provincial legislation, Lycos Asset Management has adopted privacy practices to protect personal information as part of its overall service commitment to its clients.
In order to comply with applicable laws and requirements from the regulatory bodies that oversee us as well as for necessary business purposes we collect certain personal and non-personal information. We collect information from and about you when you:
- Complete application and other forms
- Enter into agreements with us
- Establish and maintain client relationship with us
- Contact us with inquiries
- Subscribe to our newsletter
- Browse our website
- Talk to us on a phone
- Personally provide it to us
We collect several types of information from and about you including:
Contact Information. We may collect your name, home address, e-mail address and phone number, including your mobile phone number.
Financial Information. We may collect your bank information as well as your taxpayer ID, tax information, income, assets, liabilities, and beneficiary information.
Information you provide. This includes information provided in connection with establishing client relationship with us and filling out the application and other applicable forms. The information includes personal information like your signature, photo ID (driver’s license or passport), social insurance number (Canada clients), social security number (US clients), birthdate/age , occupation, marital status and other personal information.
Records of correspondence. We may collect records and copies of your correspondence, including e-mail addresses and phone numbers, if you contact us.
Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.
Automatically collected information. As you navigate through our website or access our Services we may collect some information automatically. Information collected automatically may include information about your internet connection, traffic data, logs, type of web browser, operating system, domain name and usage details, specific website pages and content you viewed, features you use, date and time of your visits, clickstream data, referring website and search terms.
Lycos asset management uses your personal information only for the purposes for which it was collected. We use information that we collect about you or that you provide to us, including any personal information to:
- Identify you
- Establish and maintain your accounts
- Ensure our records are accurate
- Process transactions
- Maintain your account holdings and transaction records
- Provide you and your representatives with account statements and other information
- Provide you with information needed to service your account
- Provide you with customized customer service and support
- Protect our interests, such as the collection of a debt owed
- Meet legal and regulatory requirements
- Respond to inquiries
We may use your email to send our newsletter to you. You can choose not to join our email lists or ask to be removed from such list at any time.
Our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us to count users who have visited those pages or opened an e-mail and for other statistics purposes.
Lycos Asset Management does not share your personal information with third parties, except as described in this Policy.
We may share your personal information with our service providers that we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Regulators and Custodians
We may share your information with the regulators and custodians in order to meet our legal requirements and your service requirements.
In the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding we may share your information with a buyer or other successor if personal information held by us about our Services users is among the assets transferred.
When Required By Law
We will retain your personal information for as long as your account is active or as needed to provide you services and to comply with record retention policies of our regulators such as the provincial securities commissions, FINTRAC and the provincial insurance councils. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Transfer of information to the US
We use cloud storage based in the U.S and therefore if you are located outside of the United States, your personal information will be transferred to the United States.
Links From Our Sites To Other Sites
You may withdraw your consent for the collection and use of your personal information by contacting Lycos Asset Management at any time. Law requires us to obtain and collect certain personal information about you in order to maintain an account. If you withhold your consent we might not be able to keep you account open and we might not be able to provide you with certain services and products.
Accessing and Correcting Your Personal Information
Keeping your personal information current is very important to us. We may contact our clients from time to time to make sure that the information we have is accurate and up to date. If your information has changed or if you want to know what personal information we have on record about you, please email us at email@example.com or contact us by phone or mail.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the email or mailing address provided below.
California Do Not Track Disclosure
Lycos Asset Management does not respond to “do not track” signals or other similar mechanisms used to limit collection of information.
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at firstname.lastname@example.org. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.
We take security of your personal information very seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration and misuse. However, please be advised that even the best security measures cannot fully eliminate all risks.
Changes to This Privacy Statement
Lycos Asset Management Inc.
Suite 1731, Nelson Square
808 Nelson St., Vancouver, BC
V6Z 2H2, Canada
Phone: +1 (604) 288-2083
Toll Free: 1 (855) 85-L-Y-C-O-S, 1 (855) 855-9267
Fax: +1 (604) 288-2084
This post has not been revised since publication.